Frequently Asked Questions

Cancellations and Cancellation Policy

What is the cancellation policy at Generation Fitness?

We hate to see you go!  Before you cancel your membership, please let us know if there is anything we could have done differently.  We would love the opportunity to better suit your fitness needs.  If the situation is out of our control, our cancellation policy is as follows:

 

Members outside of their initial term may cancel by visiting the club and filling out a cancellation form with the staff.  If you can not make it into the club, you may also mail a letter to 10970 South Cleveland Avenue #501, Fort Myers, FL 33907.  We cannot accept cancellations via email, fax, or over the phone.  Please be aware that cancellations do take 30 days to process and you will be responsible for one additional month of dues.  Please refer to your initial membership agreement for information on your anniversary date and contact memberservices@generationfitness.net if you would like to receive an additional digital copy. 

What if I am still within my initial membership term?

As stated in your original membership agreement, you may cancel your membership if you have either moved 20 miles or more from the facility or have suffered an illness or injury that prevents you from enjoying our services.  Should you meet this criteria, you may cancel your membership by providing documentation along with following the cancellation instructions above.

Why do I have to pay for an additional month when I cancel?

As stated in your original membership agreement, we use a third-party software to manage our billing and any changes require 30 days to process through the system.  

 

Why can’t I cancel over the phone?

In order to cancel or change a membership agreement, we require an authorized signature.  That way we can provide certified documentation for your records as well as ours. 

 

Why was I billed beyond (12) months?

As stated in your original membership agreement, your member will automatically renew on a month-to-month basis.  At that point, you are free to cancel your membership at any time.

 

Do I need to mail a certified letter for cancellation?

We do not require a certified letter, however we recommend it so that you can receive confirmation that your cancellation was received and processed successfully.  You also have the option to process a cancellation here at the club with our staff.

 

What kind of documentation is required for cancellation?

Some examples of acceptable documentation are a lease or mortgage, a newly issues driver’s license, a recent bank statement, or a job acceptance letter. Please note we do require a physical copy that we can keep for your cancellation record.

 

Can I buy out the remainder of my membership?

There are instances where we allow our members to complete buyouts.  Please contact memberservices@generationfitness.net to make a request.

Membership Questions

What kind of memberships do you offer?

All information on our membership offers can be found HERE.

 

Do you take health insurance reimbursement?

Yes we do!  Information on the programs we sponsor can be found HERE.

Don't see your plan?  Contact memberservices@generationfitness.net and we will do our best to accommodate you.

Why was I charged an extra $40?

As stated in your original membership agreement, this is an enhancement fee charged once per year.  This is allocated specifically for repairs and improvements to the club. 

Billing Questions

Why was I charged a $10 service fee?

As stated in your membership agreement, if your membership dues cannot be processed on your billing date, then there will be a $10 service charge assessed by our billing agency after three unsuccessful attempts.  There will be three attempts made to withdraw starting on your billing date, and the third and sixth business day after.

Can I have the service fee waived?

If your payment profile has been compromised due to fraud or another extraneous circumstance, we can remove one service fee as a courtesy.  Please contact memberservices@generationfitness.net with this information.

Why can't I pay cash for monthly billing?

Due to the high volume of membership dues that are processed each month, we require monthly billing to be assigned to a credit/debit card or a checking account.  Our goal is to ensure all billing is processed accurately so as not to interrupt our members' enjoyment of the facility and to prevent any additional service charges.  We offer a variety of paid-in-full options that may be paid in cash up front. 

Member Rules and Regulations Questions

Why can't I wear jeans to work out?

Denim is a rough material that has shown to wear down the padding on fitness equipment quickly.  Ensuring our upholstery remains in excellent condition allows us to to continue offering low membership rates.

Why can't I wear open-toed footwear to work out?

We require all of our members wear proper athletic footwear during their workout to prevent injury and provide the necessary support to perform physical activity safely.

Can I have my own personal trainer come to the gym to train me?

Personal trainers who are not affiliated with Generation Fitness are not permitted to train members within the club.  This is a strictly enforced policy and may result in membership termination of both the trainer and the member being trained.

 

If you are interested in becoming a personal trainer at Generation Fitness, please contact memberservices@generationfitness.net. 

Have a question that is not covered here?

Send us an email at memberservices@generationfitness.net and one of

our representatives will be happy to assist you.

 

Thank you for choosing Generation Fitness!
 

10970 S Cleveland Avenue #501

Fort Myers, FL 33907

memberservices@generationfitness.net

(239) 939-4080

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